Get help
Get help from the community and the team
We’re actively adding more guides. If you don’t see something covered here, let us know and we’ll add it.
Triaging Issues and Code Errors
- During app development you may run into errors or functionality that is not performing to your specifications
- You can feed errors back to the builder directly “Homepage showing empty image upon page load” or “user login feature is not allowing password reset.” Be specific, ensure you follow our prompting guide for best results
- Revert/Restore - use our Version History feature to step backward to remove an edit or feature that is causing issues
- Test your functions - if you are having an issue with a function, such as a database write, go to the function and run a test.
Connection Issues
If you experience connection issues attempting to reach Create.xyz or see an error such as “this site can’t provide a secure connection” or “create.xyz sent an invalid response” this is typically caused by security measures on your network (such as a corproate office wifi network.) Due to some bad actors who also have .xyz domains, there can be a general block for any domain with this domain extension.
You can workaround this by using your own DNS settings, such as via Cloudflare’s Warp Extension or by having Create.xyz whitelisted with your network team.
Status Page
If there is an outage or system wide issue we will report it on our status page available at status.create.xyz
Support
Our primary support channel is over email, hello@create.xyz. Please reach out with questions or to report issues with your build. Please consider including your build URL to help us expedite any investigation. Thank you!
Sharing Your Build
When asking for help, please include:
- A link to your
/buildpage for the project you’re working on - A specific description of what’s not working (e.g., “The function called “RetrieveWeather” returns a 500 error when submitting the form”)
Build links help us see your generated code and troubleshoot more effectively.
Your build links are private - even if shared publicly, only team members can access them. Create team members and admins can jump into your build to help you out (with your permission).
Have a question?
Reach out to us at hello@create.xyz